FAQ

Frequently Asked Questions

What are flat feet?

Flat feet (pes planus) is a condition where the arch of the foot collapses, causing the entire sole to touch the ground. It can cause pain in the feet, ankles, knees, hips, and lower back.

Will insoles fix my flat feet?

Orthotic insoles won't permanently change your foot structure, but they provide corrective support that aligns your foot properly, reduces pain, and prevents further complications. Most people notice improvement within days.

How do I choose the right size?

Our insoles are trimmable — choose the size range that includes your shoe size, then trim along the guide lines for a perfect fit.

Can I use them for running?

Absolutely! Our Elite Sport and Performance Running insoles are specifically designed for high-impact activities. They provide arch support AND shock absorption.

How long do they last?

With regular use, ProArch insoles last 6-12 months depending on activity level. Heavy runners may need to replace them every 6 months.

What's your return policy?

30-day money-back guarantee. If you're not satisfied, return them for a full refund.

Do you ship internationally?

Yes! We ship worldwide from Glasgow, UK. Free UK shipping on orders over £30.